Support triage for 12 repeat questions
80% of inbound tickets were the same dozen questions. Now they get drafted answers a human approves.
This case study's full write-up loads from GitHub once a GITHUB_PAT secret is configured.
What we built
- Mapped the existing manual workflow end-to-end
- Identified the highest-cost bottleneck
- Shipped a focused AI workflow targeting just that step
- Handed it off with documentation and training
Stack
ragsupportgemini